Virtual- Zoom Meeting

Conflict: Building Trust through Skillful Conversations (2-part) 2024

Event Starts: 1/9/2024 9:00 AM

Event Ends: 1/16/2024 12:00 PM

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Conflict: Building Trust through Skillful Conversations

Conflict: Building Trust through Skillful Conversations (2-part)

Virtual Only

Tuesdays, January 9 & 16, 2024

9:00 a.m. - 12:00 noon CT

PLEASE NOTE: We request that each participant participate from his/her own computer, and use a webcam. This will allow you to participate in the breakout group discussions that are an important part of the learning experience.

Registration Deadline: December 19th


RWHC Member & Affiliate Member:
$175 per person

Non-RWHC Member:
$210 per person

Fee includes program handouts.

 0.6 CEUs


RWHC is approved as a provider of continuing health education by the Wisconsin Society for Healthcare Education and Training (WISHET). RWHC designates this activity for up to 6 contact hours (0.6 CEUs) of continuing education for allied health professionals.

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Jo Anne Preston

Jo Anne Preston is the Workforce and Organizational Development Senior Manager at the Rural Wisconsin Health Cooperative, where she brings over four decades of her healthcare leadership experience to designing and delivering leadership and employee education for rural healthcare throughout Wisconsin and the United States. She has a M.S. in Educational Psychology/Community Counseling from Eastern Illinois University, is the author of Lead the Way in Five Minutes a Day: Sparking High Performance in Yourself and Your Team, and writes a monthly leadership blog., 608-644-3261

Target Audience: Healthcare Managers, both experienced and new in their role

Workshop Description: Managing difficult conversations is challenging to even the most skillful communicators. No one likes conflict! This workshop provides methods of working through the fear of direct communication while helping you build a toolbox for handling situations in a way that gets the best possible results.

Participants will learn to:

  1. Self-assess for discovering your natural “conflict style”, exposing you to potential new styles for different situations
  2. Recognize “triangulation’’ and how to avoid it
  3. Implement tools to improve “A-to-B’’ communication
  4. Help others improve their conflict resolution results

Consider taking this workshop if the following are mostly true for you:

  1. I would like to improve my skill and confidence in addressing conflict
  2. The outcomes I achieve when I try to resolve conflicts are not as positive as I would like
  3. Often I am blocked on ideas for bringing opposing parties to an open discussion that results in improved team performance
  4. Trust is an issue in my department

Vist the RWHC Leadership Series page to view all our class offerings.