Effective interactions play an integral part to the achievement of patient experiences and coworker relationships. Every employee contributes to that success both directly and indirectly. Enhancing interaction skills such as communication, conflict resolution, trust, service, confidentiality, and respect can go a long way towards not only elevating patient satisfaction, but also employee retention and engagement efforts.
The challenge is…how can hospital organizations affordably train frontline staff in these skills, given the variety of shifts and demands of the work their service requires? We have a solution! Based on the input of the members from the RWHC Human Resource Roundtable, our Education Team has created a flexible way to deliver upon the request to meet these needs for all employees.