MODULE SCHEDULE
- Full day modules offered monthly from 9:00 am-3:30 pm.
- A virtual 1 hour “Coaching Call” monthly to introduce and prepare for the next module, follow-up on questions from the previous module and engage in discussion.
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MODULE 1 - LEADING AS A QUALITY HEALTHCARE PROFESSIONAL
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Wednesday, September 10, 2025 | 9:00am – 3:30pm CT
(In Person at WHA)
(Coach Call: August 27, 2025)
• Understanding the Scope of your Role as a Quality Leader
• Support the Organizational Strategic Plan, Mission, Vision, & Values with Quality Initiatives
• Engaging Stakeholders from Senior Leaders to Front Line Staff
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MODULE 2 - ACCREDITATION / SURVEY READINESS
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Wednesday, October 8, 2025 | 9:00am – 3:30pm CT
Zoom (Virtual)
(Coach Call: September 24, 2025)
• Accreditation / Survey Readiness
• Strategies and Tools for Managing Surveys
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MODULE 3 - HOSPITAL COMPLIANCE: STATE AND FEDERAL OVERSIGHT
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Wednesday, November 12, 2025 | 9:00am – 3:30pm CT
Zoom (Virtual)
(Coach Call: October 22, 2025)
• Hospital Regulatory Oversight and Survey Process
• Emergency Medical Treatment and Labor Act 101
• Frequently Cited Deficiencies
• Plans of Correction Process
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MODULE 4 - QUALITY MEASURE REQUIREMENTS
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Wednesday, December 10, 2025 | 9:00am – 3:30pm CT
Zoom (Virtual)
(Coach Call: November 19, 2025
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• Types of Measures
• Federal and State Reporting Requirements
• Interoperability
• Navigate Quality Related Public Reporting Sites
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MODULE 5 – USING DATA TO MAKE DECISIONS
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Wednesday, January 14, 2026 | 9:00am – 3:30pm CT
(In Person at WHA)
(Coach Call: December 17, 2025)
• Tools to Display and Report Data
• Data Collection and Analysis in Excel
• Mock Data Demo with Group Participation
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MODULE 6 –
PERFORMANCE IMPROVEMENT & CHANGE MANAGEMENT
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Wednesday, February 11, 2026 | 9:00am – 3:30pm CT
(In Person at WHA)
(Coach Call: January 28, 2026)
• Define quality and process improvement methodologies
• Use key quality tools and techniques to support process improvement initiatives
• Explain core concepts and models of change management
• Identify common challenges and resistance to change, along with strategies to address them
• Apply practical tools to support planning, communication, and implementation of change initiatives
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MODULE 7 –CREATING A CULTURE OF SAFETY, HIGH RELIABILITY, & RISK MANAGEMENT
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Wednesday, March 11, 2026 | 9:00am – 3:30pm CT
Zoom (Virtual)
(Coach Call: February 25, 2026)
• Understanding High Reliability Organizations
• Just Culture and Characteristics of a Culture of Safety
• Sentinel/ Adverse Events
• Root Cause Analysis/ Failure Modes and Effect Analysis
• Disclosure of Info
• Informed Consent
• Protected Information
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MODULE 8 –ENGAGING CLINICIAN ACCOUNTABILITY IN QUALITY
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Wednesday, April 8, 2026 | 9:00am – 3:30pm CT
Zoom (Virtual)
(Coach Call: March 25, 2026)
• Medical Staff/ Med Exec
• Committee Services and Impact on Quality
• Peer Review Processes as Educational Rather than Punitive
• Ongoing Professional Practice Evaluations/ Focused Professional Practice Evaluations
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MODULE 9 – POPULATION HEALTH AND CARE TRANSITIONS
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Wednesday, May 13, 2026 | 9:00am – 3:30pm CT
Zoom (Virtual)
(Coach Call: April 22, 2026)
• Care Coordination Strategies and Best Practices
• Impact of Social Determinants of Health on Health Outcomes
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- Only included with purchase of all 2025-2026 program modules
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MODULE 10 - Putting It All Together and Graduation
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Wednesday, June 10, 2026 | 9:00am – 3:30pm
CT
In-person Only at WHA
(Coach Call: May 27, 2026)
• Sharing success and challenges with the group
• Brainstorm with other participants on a new idea to implement
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